For Technical support engineer (tier 2/3) · 9 Grok Bots

A back office for the escalated tickets — reproduced, evidenced, and ready for engineering

9 Grok Bots for a tier 2/3 support engineer: gather every escalation's context, reproduce the defect, correlate the logs, draft the engineering bug report and the customer update, and track known-issues — all as drafts you approve.

Hire the team See the bots
● Drafts only — nothing sends without your approval · Uses only your own data
After checkout
Your setup link arrives by email
We set up your fleet
After checkout, Workplace AI provisions your fleet on our Cursor Teams workspace and follows up soon. Watch for your Cursor invite and Grok Bot download link — then accept, install, and go.
9 bots·3 domain specialists·Success metric: Escalation-quality and first-pass acceptance·Category: Corporate roles
The problem it targets

Turning escalated tickets into something engineering can fix — re-gathering the environment and version a tier-1 agent never captured, reproducing an intermittent defect from a vague report, reading through log bundles and stack traces to find the failing component, writing the bug report from scratch, and drafting the customer update while three other cases sit — so a ticket bounces back from engineering for missing detail, a repro is lost, and the customer goes a day with no word.

What you get

From day one

1

Every escalated ticket opened with its environment, version, and reproduction context already gathered, and each defect reduced to minimal, deterministic reproduction steps you can hand off.

2

The log bundles and traces correlated to the failing component, and an engineering bug report drafted from that evidence so complete it clears intake first pass.

3

A plain-language customer update and safe workaround drafted for every open escalation, plus a known-issue register linking each waiting ticket to its bug — ready for you to review and send.

Meet the team

9 bots, each with one job and clear approval points

Read-only bots watch and prepare; drafting bots write but never send. You approve everything that leaves.

1

Chief of Staff

coach
Drafts for your review — you approve before anything leaves
Your morning brief, meeting prep, fleet roundup, and after-meeting coaching.
Approves: none — nothing leaves without you
2

Ticket Context Intake

intake
read-only
Watches & prepares — never sends
Gathering environment, version, config, and repro context on each new escalation
Approves: none (nothing leaves; context is internal)
3

Reproduction Lab Builder

specialist
read-only
Watches & prepares — never sends
Minimal deterministic repro steps and the environment matrix
Approves: none (nothing leaves; the repro is internal)
4

Log & Trace Analyzer

researcher
read-only
Watches & prepares — never sends
Correlated logs, traces, and stack dumps isolating the failing component
Approves: none (nothing leaves; findings cite log lines)
5

Escalation Bug-Report Drafter

drafter
specialist
Drafts for your review — you approve before anything leaves
The engineering bug report from repro and evidence
Approves: every bug report before the engineer submits it
6

Customer Update Drafter

drafter
Drafts for your review — you approve before anything leaves
Customer-facing status updates and safe workarounds
Approves: every message before it is sent
7

Known-Issue & Workaround Tracker

tracker
read-only
Watches & prepares — never sends
The register linking each waiting ticket to its known-issue and workaround
Approves: none (nothing leaves; the register is internal)
8

Support Metrics Reporter

reporter
read-only
Watches & prepares — never sends
Weekly resolution, backlog, and escalation-quality report
Approves: none (nothing leaves; the engineer acts)
9

Social & Referrals

growth
Drafts for your review — you approve before anything leaves
Draft posts and outreach to your own audience, credited and approved by you.
Approves: sends
The handoff — one shared chat
Intake→Builder→Analyzer→Drafter→Drafter→Tracker→Reporter
What the fleet does in week one

All read-and-prepare — you check its work before anything is trusted

What it does not do

The guardrails are the product

  • ×It drafts; it does not send or submit. Every bug report and customer update waits for your approval.
  • ×It never runs a command, changes a config, or acts against a customer's live system — you execute every action.
  • ×It states a confirmed reproduction as fact and everything else as a hypothesis, and it cites the exact log line or ticket row for every claim it makes.
Escalation-quality
and first-pass acceptance
How you'll know it's working

One number, measured over time

Share of escalated tickets carrying a confirmed reproduction and a complete engineering bug report before handoff, and how often those reports are accepted by engineering without bouncing back for more detail

Before day one

What you fill in — the bots never guess these

escalation-intake
the context checklist every escalation is gathered into.
repro-report
the reproduction and environment-matrix layout engineering reads.
bug-report
your engineering team's bug-report fields, so drafts clear intake first pass.
Pricing

Cancel anytime.

Workplace AI provisions and runs your CrokPot fleet on our Cursor Teams workspace. We invite you on your own email — you accept, install Grok Bot, and we handle the rest.
$200/mo
  • Your whole fleet provisioned and installed for you
  • Cursor Teams seat included — paid by Workplace AI, never billed by Cursor
  • Onboarding + ongoing training
Hire the team
Your Cursor Teams seat is included and paid by Workplace AI. Drafts only, using your own data. No earnings, time-saved, or outcome guarantees are made.
How access works

You buy a CrokPot fleet from Workplace AI — not a Cursor plan

CrokPot runs on Workplace AI, Inc.’s (WAI) Cursor Teams workspace. WAI keeps the unpaid admin seat and pays Cursor for your seat. You join as the invited user on your real email and work through the installed Grok Bot fleet.

Your card is charged by WAI via Stripe for the CrokPot fleet ($200/mo, auto-renewing monthly) only — never by Cursor. If you cancel your fleet subscription, the invite/seat ends with it and is not portable to your own Cursor account.

FAQ

What you get, who owns the seat, and what happens after you pay

From the team behind Ancestry — CrokPot is built by Paul Allen, a co-founder of Ancestry.com.

Drafts only — you approve everythingYour own data, never shared$200/mo · cancel anytimeProvisioned & supported by Workplace AI

What do I actually get?

A pre-built fleet of Grok Bots for your trade, provisioned and installed for you on Workplace AI’s Cursor Teams workspace, plus onboarding and ongoing training. Every bot drafts; you approve.

Who owns the seat?

Workplace AI, Inc. (WAI) owns the Cursor Teams account and pays Cursor for your seat. You’re invited as a paid user on your own email. The seat isn’t portable to a personal Cursor account.

Do the bots act on their own?

No. The fleet is drafts-only, working from your own data. Nothing sends, files, or is trusted until you review and approve it — that’s the whole design.

Can I cancel?

Yes, anytime. It’s an auto-renewing monthly subscription at $200/mo. If you cancel, your invite/seat ends with the subscription.

What happens after I pay?

We follow up soon: our team provisions your fleet and invites you on the email you used at checkout. Watch for your Cursor Teams invite and Grok Bot download link, then accept, install, and go.

Training

New to Grok Bots? Get your team trained.

Live sessions and replays to get you and your coworkers productive with your fleet fast.

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