For Tier-1 support agent · 9 Grok Bots

A support back office that keeps your queue moving and your replies grounded

9 Grok Bots for a tier-1 support agent: keep your own queue current, find the answer, draft every reply in your voice, package clean escalations, keep your snippets fresh, and see your own quality — all as drafts you approve and send in your own name.

Hire the team See the bots
● Drafts only — nothing sends without your approval · Uses only your own data
After checkout
Your setup link arrives by email
We set up your fleet
After checkout, Workplace AI provisions your fleet on our Cursor Teams workspace and follows up soon. Watch for your Cursor invite and Grok Bot download link — then accept, install, and go.
9 bots·3 domain specialists·Success metric: On-time reply coverage and self-reviewed quality·Category: Corporate roles
The problem it targets

Working the queue reply by reply — re-reading each ticket to find what it is really asking, hunting the knowledge base and past tickets for the right answer, rewriting the same reply from scratch, retyping saved snippets that have drifted out of date, assembling an escalation so tier-2 does not bounce it back, and reconstructing the shift at the end to see what is still owed — so replies go out slow, SLAs slip, escalations ping-pong, and the agent never sees their own quality until a QA score lands.

What you get

From day one

1

Your own queue read and kept current — priority, SLA clock, status, and next action — so no ticket ages out unseen, plus a sourced answer brief for each ticket before you reply.

2

A first reply drafted in your voice from the knowledge base and your approved macros, and a complete escalation package for anything that has to go to tier-2 — both waiting for you to review and send.

3

Your saved snippets kept current when a policy or link changes, a weekly self-review of your resolved tickets against the quality rubric, and an end-of-shift recap of what is handled, pending, and owed.

Meet the team

9 bots, each with one job and clear approval points

Read-only bots watch and prepare; drafting bots write but never send. You approve everything that leaves.

1

Chief of Staff

coach
Drafts for your review — you approve before anything leaves
Your morning brief, meeting prep, fleet roundup, and after-meeting coaching.
Approves: none — nothing leaves without you
2

Queue Organizer

intake
read-only
Watches & prepares — never sends
Reading the queue; keeping each open ticket's priority, SLA clock, status, and next action current
Approves: status-change and priority flags for the agent to confirm
3

Answer Researcher

researcher
read-only
Watches & prepares — never sends
A sourced answer brief per ticket — the right KB article, the account's history, prior resolutions
Approves: none (nothing leaves; briefs are internal)
4

Reply Drafter

drafter
specialist
Drafts for your review — you approve before anything leaves
The first customer reply from the answer brief and approved macros, in the agent's voice, KB-cited
Approves: every reply before it goes out
5

Escalation Packager

coordinator
Drafts for your review — you approve before anything leaves
A complete escalation package and internal handoff note for a ticket going to tier-2
Approves: every escalation; every send
6

Macro & Snippet Organizer

tracker
read-only
Watches & prepares — never sends
Keeping the personal saved-reply library current; flagging drifted, duplicate, or missing snippets
Approves: every snippet edit before it is saved
7

CSAT & Quality Reviewer

specialist
read-only
Watches & prepares — never sends
Reviewing the agent's own resolved tickets against the rubric and reading CSAT comments back
Approves: none (nothing leaves; self-coaching is internal)
8

Shift Wrap Reporter

reporter
read-only
Watches & prepares — never sends
The end-of-shift recap — handled, pending, follow-ups owed, tickets near SLA, every count traceable
Approves: none (nothing leaves; the agent acts on it)
9

Social & Referrals

growth
Drafts for your review — you approve before anything leaves
Draft posts and outreach to your own audience, credited and approved by you.
Approves: sends
The handoff — one shared chat
Organizer→Researcher→Drafter→Packager→Organizer→Reviewer→Reporter
What the fleet does in week one

All read-and-prepare — you check its work before anything is trusted

What it does not do

The guardrails are the product

  • ×It drafts; it does not send. Every reply and escalation waits for your review and goes out in your name.
  • ×It never closes a ticket, escalates without your call, or invents a policy the knowledge base does not support.
  • ×It works only your own opted-in network for any personal update, and reaches no one you have not chosen.
  • ×It never pastes a snippet you have not approved and never speaks for your team's policy.
On-time
reply coverage and self-reviewed quality
How you'll know it's working

One number, measured over time

Share of the agent's own open tickets carrying a timely first reply and a current status, and how consistently the agent's resolved tickets clear their own quality rubric before a QA score lands

Before day one

What you fill in — the bots never guess these

queue
the header contract for the ticket log every bot reads and writes.
macro-library
your own approved macros and saved replies; the only wording the reply drafter reuses.
quality-rubric
your team's quality rubric, so the self-review scores against the real criteria.
Pricing

Cancel anytime.

Workplace AI provisions and runs your CrokPot fleet on our Cursor Teams workspace. We invite you on your own email — you accept, install Grok Bot, and we handle the rest.
$200/mo
  • Your whole fleet provisioned and installed for you
  • Cursor Teams seat included — paid by Workplace AI, never billed by Cursor
  • Onboarding + ongoing training
Hire the team
Your Cursor Teams seat is included and paid by Workplace AI. Drafts only, using your own data. No earnings, time-saved, or outcome guarantees are made.
How access works

You buy a CrokPot fleet from Workplace AI — not a Cursor plan

CrokPot runs on Workplace AI, Inc.’s (WAI) Cursor Teams workspace. WAI keeps the unpaid admin seat and pays Cursor for your seat. You join as the invited user on your real email and work through the installed Grok Bot fleet.

Your card is charged by WAI via Stripe for the CrokPot fleet ($200/mo, auto-renewing monthly) only — never by Cursor. If you cancel your fleet subscription, the invite/seat ends with it and is not portable to your own Cursor account.

FAQ

What you get, who owns the seat, and what happens after you pay

From the team behind Ancestry — CrokPot is built by Paul Allen, a co-founder of Ancestry.com.

Drafts only — you approve everythingYour own data, never shared$200/mo · cancel anytimeProvisioned & supported by Workplace AI

What do I actually get?

A pre-built fleet of Grok Bots for your trade, provisioned and installed for you on Workplace AI’s Cursor Teams workspace, plus onboarding and ongoing training. Every bot drafts; you approve.

Who owns the seat?

Workplace AI, Inc. (WAI) owns the Cursor Teams account and pays Cursor for your seat. You’re invited as a paid user on your own email. The seat isn’t portable to a personal Cursor account.

Do the bots act on their own?

No. The fleet is drafts-only, working from your own data. Nothing sends, files, or is trusted until you review and approve it — that’s the whole design.

Can I cancel?

Yes, anytime. It’s an auto-renewing monthly subscription at $200/mo. If you cancel, your invite/seat ends with the subscription.

What happens after I pay?

We follow up soon: our team provisions your fleet and invites you on the email you used at checkout. Watch for your Cursor Teams invite and Grok Bot download link, then accept, install, and go.

Training

New to Grok Bots? Get your team trained.

Live sessions and replays to get you and your coworkers productive with your fleet fast.

Explore Grok Bot training